Frequently Asked Questions

How to get in touch with customer service
For any questions, you can contact us via the form located under the “Contact us” tab in the menu bar of the home page.

What is the response time to emails?
All emails received are responded to within 24-48 hours of sending.

How long should I allow before receiving my order?
We process orders within 24-48 hours and shipping normally takes 24 hours. You will therefore have your order within 1 to 3 working days. We are not responsible for delays incurred by our carrier.

I have not received an order confirmation
Please email us using the form found under the “Contact Us” tab in the menu bar on the home page to confirm that your order has been placed.

Where can I find my invoice?
Please check your spam in the email associated with your customer file. More often than not, your bill is there. If it is not there, please contact us by completing the form located under the “Contact Us” tab in the menu bar on the home page to confirm that your order has been placed.

How can I track my order?
You will receive a tracking number once your order ships.

I think my product is defective, what should I do?
We will be happy to help you! Send us an email using the form found under the “Contact Us” tab in the menu bar on the home page explaining your problem and providing us with as much detail as possible.

What is your return policy ?
All sales are final, no refunds or returns will be accepted. However, if your order or product is problematic, please email us using the form found under the “Contact Us” tab in the menu bar on the home page providing us with all necessary information relating to the problem.

I would very much like to become a distributor of your brand. How to proceed?
Mariss Beauty Services is constantly looking for distributors who wish to offer its many customers the opportunity to shop for their favorite products in person. Please send us an email using the form found under the “Contact Us” tab in the menu bar on the home page and we will respond as quickly as possible.